Reimagining the Patient Record
As designers, we often find ourselves longingly staring at commonly-used, heavily-handled, and important documents in the medical field, thinking about how we would improve the status quo, focus more on the end-user, and ultimately, improve the patient experience. Our educational and professional backgrounds are diverse, which makes our approach and designed product unique. The majority of our team are Masters students in Carnegie Mellon’s Human-Computer Interaction Institute. Our program lives at the intersection of computer science, design, and psychology, and as students and professionals, we are focused on one thing, the user. We have been designers, engineers, consultants, and creative directors in the high-tech, political, entertainment, medical, human resources, government, and public relation sectors. We rounded out our team’s expertise by introducing professionals from the medical and public health fields. Included below is our final product - a refreshed, revised, clear, accessible, approachable, digestible, useable medical record. It’s designed for every patient because as you note, our healthcare system takes care of a diverse set of individuals. Patients, like all humans, aren’t sterile, static beings: they are dynamic and need a medical record that represents the holistic, fluid nature of health. Each patient deserves a medical record that they can understand, reference, and use, and that is the lens through which we created and designed.

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